Help Center
Please see below a list of articles matching your search term "Collecting Reviews".
No, we cannot put reviews collected via our Working Feedback online form or sms service onto Google,…
Yes, absolutely, you're guaranteed to get more Google reviews when using the Working Feedback suite …
Select 'share' from the menu bar at the top of the screen Select 'integrations' from the drop-…
Select 'share' from the menu bar at the top and choose 'integrations' from the drop down Click …
Ask around the office/practice to see if someone else set up the account. If there is no recollectio…
This explains how to use a gmail/googlemail account (personal or professional) to claim a business. …
This means you have not collected any feedback within the month. Start collecting some feedbac…
The default text service 'Quick Text' sends a single text to your customer. The Quick text contains …
From the menu at the top of the screen, select 'Collect' and then choose 'Ask by QR code' from the…
From the menu at the top of the screen, select 'Collect' and then choose 'Purchase QR stand' from …
It can be especially frustrating when asking your customer the standard opt in question 'Are you h…
Choose 'customise' from the menu at the top of the screen Click 'email templates' from the dro…
Simply login to your dashboard Select 'Share' from the menu bar at the top and choose 'Integrations…
From the menu at the top, select 'review' then 'reviews from around the web' from the dropdown …
Go to your Dashboard directly here's the link Visit Dashboard On the menu bar at the top of the sc…
Yes, you can. By changing the name of the sender to yours it will greatly improve the likelihood tha…
Yes, texts are free to both you and your customer* when sending within the UK through the Working F…
A BCC (Blind Carbon Copy) request allows you to add your unique review invitation address into the B…
Yes, if you want to send out feedback requests to a large number of customers all at once, you can. …
In your Dashboard, select 'Collect' Menu and then choose 'Upload a testimonial' from the drop-down …
Please refer to the table below: We can accept: YES We can't accept: NO Thank-you cards w…
Put all the forms into a suitably sized envelope/jiffy bag Tape a blank feedback form to the f…
It can take our moderation team up to 48 hours to manually upload and moderate feedback cards. Feedb…
Yes, by default we will always send 2 prompt emails (the first 3 days after initial send, and the se…
Sometimes you'll receive a review through that you want to follow up with the author, but they have …
Select 'share' from the menu bar at the top of the screen Click 'social media' from the drop-d…
Here are some of our key tips on how to nail sharing your reviews on Instagram: As a rule of thum…
From the menu at the top of the screen, select 'review' and, click on 'published reviews' This…
Respond as promptly as you can. Address the reviewer by their name (NOT surnames as we don’t…
Once you've linked your company Facebook page to the dashboard, head over to your published review…
Once you've linked your company Twitter page to the dashboard, head over to your published reviews…
From the menu at the top of the screen, select 'review' and, click on 'published reviews' Locat…
From the menu at the top of the screen, select 'review' and, click on 'published reviews' Loca…
From the menu at the top of the screen, select 'review' and, click on 'rejected reviews' This w…
From the menu at the top of the screen, select 'review' and, click on 'restricted reviews' Thi…
Unfortunately, Facebook changed their policies, which have disallowed us to automatically post rev…
Build up your Google Reviews - Working Feedback gets you Google reviews simply and all built in wi…
Working Feedback has added the ability for your reply to be automatically sent directly to the revie…
From the menu at the top of the screen, select 'review' and, click on 'restricted reviews' This…
Upon login of the dashboard, you'll see a pop up, stating reviews need your attention, click 'take…
Select 'share' from the menu bar at the top of the screen Select 'web features' from the drop-…
Please get in contact with us on 0800 043 2100 to alert us and discuss the issue, or email support…
Select 'share' from the menu bar at the top of the screen Click 'social media' from the drop-do…
For a review to be eligible to be sent to the NHS, it must have a verifiable email or mobile numbe…
NHS has requested that all NHS relevant reviews be sent 'unedited' to their moderation team. Th…
Select 'analyse' from the menu at the top of the page, and choose 'certificates'. You can dow…
We usually schedule to send the previous month’s certificates within the first week of the next mo…
Select 'customise' from the menu at the top, and choose 'Social Media Graphics' from the drop-down…
In order for the image to display correctly, the image must be 1200 x 630 pixels. If the image does …
A review must meet the following criteria to be eligible for FFT submission: Your company must be i…
In a recent update we added the ability for Dentally users to measure their reviews against various …
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